AI's Strategic Role in Business Success
Welcome back to the blog guys! Today I will be delving into the world of AI and exploring why AI is not just a technological tool but a strategic one, shaping the way which we do business. As part of the digital economy module my group and I are providing a workshop on AI to the class so I feel I have learned a lot about this topic! AI is the ability of computer systems to perform complex tasks that traditionally only a human could. Here are some examples of how businesses use AI to improve their customer service: 1. Recommended Search Engine Personalised recommendation systems are used to analyse customer data, such as past purchases, to offer suggestions to the customer. LinkedIn is one example of this, it suggests professional connections, job opportunities, and content to users based on their profile information, job history, and network connections. 2. Customer Service Applications such as chatbots are used by businesses to enhance customer interactions. A Chatbot is a c...
