The Real Struggles of Implementing Information Systems

Hi Guys, welcome back! Todays post is all about the struggles businesses face when implementing information systems.

Technology in today’s society plays a vital role in businesses. Information systems are the tools used by businesses to collect, manage, and analyse data. Some systems include Transaction Processing [TPS], Management Information [MIS] and Decision Support [DSS]. Common struggles of implementing information systems include:

1.    Insufficient software training tools.

In order for information systems implementations to be successful businesses must provide their employees with the continuous training necessary. The systems are pointless if staff are unable to use them. Training should demonstrate how to use features and how core processes are carried out with confidence. The value of this software along with the responsibilities and expectations should be communicated with all employees. To assist with the implementation, a "super-user", as described by Michal Wagner, should be designated to answer, and resolve any queries.

2.    Reluctancy to change.

Some reasons for this include the fear of failure, of the unknown, losing authority within the company, lack of information and prior bad experiences. It is vital that businesses acknowledge employees concerns to the new systems and help each individual to feel more comfortable about the decision being made. The business must ensure open communication with the team and make aware of the benefits to be achieved.

Information System Failure: Nike

George Lawton discusses the system failure of Nike. Back in 2000, Nike spent a $400 million upgrade on its ERP system. This later led to $100 million worth of losses and, when it couldn’t refill orders, a 20% drop in the stock price. Its important businesses set realistic goals in the implementation plan, such as functionality and project schedules.

Hope you enjoyed this post and I'll be back with another one next week.

Until then!